Providing a Model of Effective Components on Assessment the Quality of Educational Services in Education

Abstract

Purpose: The purpose of this study was to identify the effective components on assessment the quality of educational services in education and provide a model for it. Methodology: This study in terms of purpose was applied and in terms of implementation method was qualitative. The research population was articles of related to research and management experts in the field of educational services in Tehran, which according to the principle of theoretical saturation, number of 10 people of them were selected as the sample by purposive sampling method. The research tool was a semi-structured interview that lasted 30 to 45 minutes for each person and its structure and internal validity and its external reliability was confirmed. Data were analyzed with coding method in NVIVO software version 10. Findings: According to the analysis, the main theme of assessment the quality of educational services in education had 44 free themes in the form of 9 sub-themes including research activities, teachers, curriculum, school physical environment, learning resources, learning process, cultural-religious activities, cultural activities and sports activities. Conclusion: According to the results, to improve the quality of educational services in education can be done by improving the sub-themes and free themes of each of them until provide a basis for improving and promoting the education system.